Case study

Driving Impact by Creating an Accessible, User-First Website for a State Child Support Agency

See the results
Meets WCAG standards Responsive across devices
Client
State child support agency
Focus
Accessible, user-first website
Solution
Web modernization
Delivered by
ACUVI

About the client

The agency is an official government entity responsible for child support enforcement. Its public-facing website offers resources such as guidelines, newsletters, and reports. To improve the accessibility and user experience of its website, the agency sought innovative solutions to address challenges such as poor navigation, lack of responsive design, and non-compliance with accessibility standards. By partnering with ACUVI, the agency transformed its digital platform, enabling seamless navigation, enhanced accessibility, and streamlined content management, ultimately improving user satisfaction and engagement.

100%

Increase in AAA accessibility score

The transformation of our website has been a game-changer. The new design has made it more user-friendly, accessible, and responsive across web and mobile devices. The improved navigation and enhanced content management system allow users to find critical information with ease, ensuring that users receive the support they need at all times. This partnership has been instrumental in achieving our mission of supporting families efficiently and effectively, enabling us to better serve our community with a modern, intuitive, and fully accessible digital experience.

Chief Technology Officer

Opportunity for impact

100%

Increase in AAA accessibility score

29%

Rise in overall website traffic

27%

Enhanced user experience

Key challenges faced

  • Outdated design navigationThe site lacked an intuitive structure, making it difficult for users to find critical information.
  • Non-compliance with accessibility standardsThe platform did not meet WCAG accessibility standards, limiting user access.
  • Limited mobile compatibilityThe absence of responsive design restricted usability across mobile devices.
  • Inefficient content managementOutdated infrastructure made updates cumbersome, leading to inconsistent information.

Our solution

ACUVI’s web modernization solution empowered the client with:

Modernized website

Redesigned the website with intuitive menus, clear categories, and improved navigation for easier content access

Responsive web design

Optimized for all devices, ensuring a consistent & user-friendly experience

Accessibility compliance

Updated the design and code to meet WCAG standards, enhancing accessibility for all users

Advanced CMS integration

Seamless content management with unified updates and integration across systems and departmental sites

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